Support

Amerie helps users prepare for U.S. naturalization through civics study, interview practice, reading and writing exercises, preparation tracking, and Full Mock Interviews.

If you have a question or experience a problem while using Amerie, the information below may help.

1. Getting Started

Amerie does not require an account, email address, or sign-in.

To begin, open the app and select Get Started. Follow the introductory steps to set up your preparation experience.

Amerie is designed for iPhones running iOS 18.0 or later.

2. Saving Your Progress

Amerie stores citizenship-preparation progress locally on your device.

This includes information such as:

• Eligibility and preparation results

• Citizenship timeline information

• Checklist progress

• Civics study progress and bookmarks

• Practice quiz history

• Interview-practice progress

• Full Mock Interview results

• Language and preparation preferences

Amerie does not currently provide automatic cloud backup, account-based restoration, or cross-device synchronization.

Important: If you delete Amerie, erase or reset your iPhone, lose access to your device, or switch to another device, your saved progress may be lost.

3. Deleting Preparation Data

You can remove your locally stored preparation information directly within Amerie.

Open Profile → Delete Preparation Data and follow the confirmation instructions.

This action is intended to remove your locally stored preparation records and associated secure values.

Deleted preparation progress cannot be restored through an Amerie account or cloud backup.

4. Microphone and Speech Recognition Problems

Speaking Practice and Full Mock Interview features use Apple's on-device speech recognition.

If spoken-answer features are not working:

• Open your iPhone's Settings.

• Check that Amerie has permission to access the microphone and Speech Recognition.

• Confirm that your device supports the required on-device speech recognition capabilities.

• Reopen Amerie and try the feature again.

Amerie does not switch to cloud-based speech recognition if on-device recognition is unavailable.

5. Protecting Amerie With Face ID

For additional privacy, you can use your iPhone's built-in app-locking feature.

On iOS 18 or later:

1. Find Amerie on your Home Screen.

2. Touch and hold the Amerie app icon.

3. Select Require Face ID (or the equivalent device authentication option).

4. Follow the instructions on your iPhone.

You may also be able to hide the app using Apple's built-in app-hiding feature.

These protections are controlled through iOS, not through an Amerie account.

6. Practice Scores and Feedback

Amerie provides practice scores and feedback to help users identify areas for improvement.

These results are educational and do not represent official USCIS assessments or predict whether an applicant will pass a naturalization interview.

Amerie cannot independently verify personal information provided during interview practice.

7. Civics and Government Information

Naturalization requirements, government procedures, and certain civics answers may change.

For official information, visit:

https://www.uscis.gov/citizenship

Always verify important requirements, deadlines, forms, and case-specific information through official government sources.

8. Legal Questions

Amerie is an educational preparation tool and does not provide legal advice, legal representation, or official immigration eligibility determinations.

If you need assistance with your particular immigration case, naturalization eligibility, application, or legal rights, contact a qualified immigration attorney or accredited representative.

9. Privacy and Security

Amerie is designed around a local-first privacy model.

Sensitive citizenship-preparation information is stored on your device rather than in an Amerie backend database.

Current interview-practice and Full Mock speaking responses are processed and graded on-device.

For more information, review the following pages on the Amerie website:

• Privacy Policy: https://www.amerie.org/privacy-policy

• User Privacy Choices

• Terms of Service
  
  

10. Accessibility Help

If you experience difficulty reading, navigating, hearing, understanding, or using a part of Amerie, please contact support.

You can also review the Accessibility page on our website for information about available learning and accessibility support.

11. Contact Support

Website: https://www.amerie.org/

Support: https://www.amerie.org/support

When reporting a technical issue, it helps to include:

• Your iPhone model

• Your iOS version

• Your Amerie app version

• The screen or feature where the problem occurred

• A brief description of the issue

For your privacy, please do not include sensitive immigration information, identification numbers, interview transcripts, or other unnecessary personal information in support requests.